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Reena Kapoor, Lovely Professional University Unit 9: User Studies

Unit 9: User Studies Notes

CONTENTS
Objectives

Introduction
9.1 Methods and Techniques

9.1.1 Contextual Field Research
9.1.2 Intensive Interviewing

9.1.3 Usability Testing

9.1.4 A Cell Biology Research Laboratory
9.1.5 Information Needs

9.1.6 User Study Techniques Applied to the Design of Labscape

9.2 Summary
9.3 Keywords

9.4 Review Questions
9.5 Further Readings

Objectives

After studying this unit, you will be able to:
• Describe the methods and techniques of user studies
• Know about the cell biology research laboratory.

Introduction

Academic libraries are increasingly advocating local user studies as a way to provide the library
services that are relevant to the culture and user population of the institution. Good methods for
studying user behavior and user needs can and should be shared; however, user needs are shaped
by a variety of local factors. Replicating user studies at the local level can provide information for
improving existing services or developing new ones. Training and experience of library staff in
planning and implementing these studies varies widely, and good studies require collaboration
and participation from many individuals. Duke University Libraries to conducted the valid studies
of user needs and behaviors and use these findings to improve our efficiency and effectiveness. Our
primary strategy is a staff development series aimed at increasing the awareness and skills of staff

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