Page 190 - DCOM102_DMGT101_PRINCIPLES_AND_PRACTICES_OF_MANAGEMENT

Principles and Practices of Management

Notes 13. Describe a time when you had to work exceptionally hard to provide great service to a
customer or client. What did you do and what was the outcome?
14. As the delegation of authority increases, authority of self diminishes. Do you agree/
disagree with this statement? Give reasons for your answer.
15. Examine the principles of coordination. Would the coordination come to a standstill if one
of the principles is stuck to?
16. Suggest a stepwise process to coordinate a team of technicians who has to work on producing
multi colour cartons to be ready for a shipment due next week.

Answers: Self Assessment

1. True 2. False 3. False 4. False

5. True 6. True 7. harmony 8. personal
9. direct 10. Personal 11. Authority 12. beginning

10.15 Further Readings

Books D.A. Decenzo, S.P. Robbins, Personnel/Human Resource Management, Prentice Hall,
New Delhi, 2004.
French, W.L., Human Resource Management, 4th Ed., Houghton Miffin, Boston,
1990.

G.R. Terry, Principles of Management, R. D. Irwin, NY, 1960.
H.J. Bernardin, Human Resource Management, Tata McGraw hill, New Delhi, 2004.
W.F. Cascio, Managing Human Resources, Tata McGraw Hill, New Delhi, 2004.

Online links h t t p : / / e z i n e a r t i c l e s . c o m / ? C o o r d i n a t i o n - i s - t h e - L i f e - l i n e - o f -
Management&id=1638164
http://managementhelp.org/cntrllng/cntrllng.htm

http://www.mbaknol.com/human-resource-management/typestechniques-
and-principles-of-coordination/
www.mancom.com

www.skandia.afs.com

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