Page 295 - DCOM102_DMGT101_PRINCIPLES_AND_PRACTICES_OF_MANAGEMENT

Unit 16: Controlling

Notes
materials from our godown. What you do is your business, but you better get me my
payment, or...."
Accounts
"I don't have a note printing press. How can I pay until and unless the machines are sold
and money realized?"
Sales
"How could I know that the money market would suddenly become so tight? All these
industries had expansion plans, but now they have either been deferred or cancelled.
Anyway, I am sure, it is only a temporary phase."
Production

"Either we should close down this factory or the shops should be fed with the materials
they need. Today this is not there, tomorrow that is not there, and then I'll be criticized for
not achieving the production target. I am not bothered with your suppliers or their bills.
I must have the materials to run the factory.
"The problem cannot, I consider, be attributed to any lack on my part, yet I am the one
most directly affected. Not only am I the natural target of suppliers' abuses, but also I am
the one who will have to confront difficulties in future procurements, because no one
wants to deal with bad paymasters."
Questions
1. (a) What are the factors which are within the control and outside the control of
the men and the companies concerned?
(b) Are they doing substantially something about matters they can control?
2. (a) What is the role of the "boss" towards these departmental members?

(b) What role can each department head play? What can each one do to help the
boss play a better role?

Source: Parag Diwan, Management Principles and Practices, Excel Books.

16.7 Summary

Controlling is an important function of management.
It is the process that measures current performance and guides it towards some
predetermined objectives.
Control is fully consistent with freedom. In fact, they are inter-dependent.
Without control, freedom cannot be sustained for long.

The control system should be appropriate to the nature and needs of the activity.
A large firm calls for controls different from those needed for a small firm.
The techniques of control involve the feed forward control, concurrent control and the
feed-back process.
There are several techniques to establish the control system in an organisation like CPM,
Gantt Chart, PERT, etc.

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