Page 148 - DMGT206_PRODUCTION_AND_OPERATIONS_MANAGEMENT

Unit 7: Efficiency and Effectiveness

7.4.1 TBEM Criteria Purpose Notes

Tata Business Excellence Model (TBEM) is the foundation for conducting organisational assessments
and for giving feedback to applicants. In addition, the Criteria have three significant roles in
strengthening competitiveness:
 To help perk up organisational performance practices, capabilities, and results;
 To make easy communication and sharing of best practices information among
organisations of all types;
 To provide as a working tool for understanding and managing performance and for
guiding; organisational planning and opportunities for learning.
7.4.2 TBEM based Performance Excellence Goals

TBEM Criteria is designed to assist organisations use an integrated approach to organisational
performance management that results in:

 Delivery of ever-improving worth to customers and stakeholders, contributing to
organisational sustainability;
 Improvement of on the whole organisational effectiveness and capabilities;

 Organisational and personal learning.
7.4.3 The TBEM Model

Category 1: Leadership

Leadership addresses how your senior leaders direct and sustain your organisation, setting
organisational vision, values, and performance expectations. Attention is specified to how your
senior leaders communicate with your workforce, build up future leaders, measure
organisational performance, and create an environment that support ethical behaviour and
high performance. The Category also includes your organisation’s governance system and how
it ensures ethical behaviour and practices first-class citizenship.

Category 2: Strategic Planning

Strategic Planning deals with strategic and action planning, deployment of plans, how adequate
resources are ensured to realize the plans, how plans are changed if circumstances require a
change, and how accomplishments are measured and sustained. The Category stresses that
long-term organisational sustainability and your bloodthirsty environment are key strategic
issues that need to be integral parts of your organisation’s overall planning. While many
organisations are more and more adept at strategic planning, plan execution is still a important
challenge. This is especially true given market demands to be agile and to be prepared for
unexpected change, for instance disruptive technologies that can upset an otherwise fast-paced
but more predictable marketplace. This Category highlights the call for to place a focus not only
on developing your plans but as well on your capability to execute them.

Category 3: Customer and Market Focus

Customer and Market Focus addresses how your organisation seeks to recognize the voice of
the customer and of the marketplace, with a focal point on meeting customers’ requirements,

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