Page 67 - DMGT206_PRODUCTION_AND_OPERATIONS_MANAGEMENT

Production and Operations Management Tanima Dutta, Lovely Professional University

Notes Unit 4: Quality Control

CONTENTS
Objectives
Introduction

4.1 What is Quality?
4.2 Statistical Process Control
4.2.1 Control Charts

4.2.2 Control Limits
4.2.3 Analysis of Patterns on Control Charts
4.2.4 Control Charts for Variables
4.2.5 Control Charts for Attributes
4.3 Analytical Tools

4.3.1 Checklists and Tally Charts
4.3.2 Histograms and Graphs
4.3.3 Pareto Charts

4.4 Summary
4.5 Keywords
4.6 Review Questions
4.7 Further Readings

Objectives

After studying this unit, you will be able to:

 Describe the meaning of quality;
 Discuss the statistical process control;

 Explain the conception of control charts.
Introduction

Quality has become a key economic factor in terms of staying competitive on a global basis. It
has become necessary for promoting business growth. This is because quality leadership is
linked to customer focus. If a company cares deeply for the needs of its customers it is bound to
be successful. This is what the Toyota Motor Company has done so well year after year.
In order to be competitive, work needs to get done, customers need to get served, and day-to-
day problems need to get addressed. These are some of the challenges of quality management.
Actions of the leadership team set the pace and guide the direction of change. Jet Airways is a
case and example of leading change in the airlines industry with the philosophy of providing
growth and leadership in an industry through leadership in quality.

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