Page 240 - DCOM102_DMGT101_PRINCIPLES_AND_PRACTICES_OF_MANAGEMENT
P. 240
Principles and Practices of Management
Notes
Figure 13.3: Hygiene and Motivating Factors
Hygiene: Motivators
Job dissatisfaction Job satisfaction
Achievement
Recognition of achievement
Work itself
Responsibility
Advancement
Growth
Company policy and administration
Supervision
Interpersonal relations
Working Conditions
Salary*
Status
Security
*Because of its ubiquitous nature, salary commonly showed up as a motivator as well as hygiene.
Although primarily a hygiene factor, it also often takes on some of the properties of a motivator, with
dynamics similar to those of recognition for achievement.
Source: Frederick Herzberg, The Managerial Choice: To Be Efficient is to be Human – Salt Lake City:
Olympus, 1982.
Hygiene Factors
Job dissatisfaction occurs when the hygiene factors are either not present or not sufficient. In the
original research, the hygiene factors were company policy and administration, technical
supervision, interpersonal relations with one's supervisor and working conditions, salary and
status. These factors relate to the context of the job and may be considered support factors. They
do not directly affect a person's motivation to work but influence the extent of the person's
discontent. These factors cannot stimulate psychological growth or human development.
Excellent hygiene factors result in employees' being not dissatisfied and contribute to the absence
of complaints about these contextual considerations.
Task Discuss how will you motivate a colleague to increase his/her productivity
at workplace when he is bogged down by work-life balance.
232 LOVELY PROFESSIONAL UNIVERSITY
