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Commercial Law Manpreet Kaur, Lovely Professional University
Notes Unit 16: The Consumer Protection Act
CONTENTS
Objectives
Introduction
16.1 Important Terms
16.2 Rights of Consumers
16.3 Nature and Scope of Remedies available to Consumers
16.3.1 Who can file a Complaint? (Sec.12)
16.3.2 Where to file a Complaint?
16.3.3 How to file a Complaint?
16.3.4 Procedure on Admission of Complaint (Sec.13)
16.3.5 Power of the District Forum [Sec.13(4)]
16.3.6 Reliefs available to Consumers (Sec.14)
16.3.7 Time-frame for Decisions of Consumer Courts
16.3.8 Vacancies or Defects in appointment not to invalidate order (Sec.29A)
16.4 Appeal
16.4.1 Appeal to State Commission
16.4.2 Appeal to National Commission
16.4.3 Power and Procedure Applicable to the National Commission (S.22)
16.4.4 Do Consumer Forums have the Right to Grant Interim Stay (Temporary
Injunction)
16.4.5 Appeal to the Supreme Court against the Orders of National Commission
16.4.6 Finality of Orders (S.24)
16.4.7 Limitation Period (S.24A)
16.5 Summary
16.6 Keywords
16.7 Self Assessment
16.8 Review Questions
16.9 Further Readings
152 LOVELY PROFESSIONAL UNIVERSITY
