Page 199 - DENG102_COMMUNICATION_SKILLS_II

Communication Skills-II

notes 13.6 keywords

Heading: The name of the firm printed in the letter pad in an attractive form.

Inside address: It is the name and address of the person or institution to which the letter is
addressed.
Letter of Quotation: It is a specific offer of sale made in response to an enquiry.
Margin: It is the space left out at the left hand side of the letter paper.

Order Letter: It is a formal document, which places a demand for goods or services, along with
the details of the product/service required.
Reference Number: It is the number and date of the previous correspondence held in this behalf.
Subject Heading: It is the brief statement of the main body of the letter.

13.7 review Questions

1. Collect the order forms of four or five companies selling different kinds of products and
compare them. Order forms are also available on the websites of companies. How are these
different from printed forms?
2. Discuss the basic points to be kept in mind while making an enquiry.
3. What do you mean by a quotation? How is it drafted?
4. Customers who make unfair demands should be told that they are being unfair. Is it true?
Why/ Why not?
5. A college library intends to buy display boards and racks. Draft a Letter by the college
Principal, asking for quotations from Ruby Displays Ltd.
6. You are organizing a seminar as a part of the Silver Jubilee Celebrations of your College/
Institute. Draft a letter to send to a firm of caterers asking for a quotation to arrange for
lunch for the guests.
7. Write a Sample Order Letter to order for 150 books of Business Communication from Excel
Publishers, New Delhi. Ask for relevant discount and give consignment and payment
mode details.
8. You are a purchasing manager of an institution. You require printers and fax machines
for your institute. You have noticed an advertisement by XYZ IT Solutions about the
new models of HP Fax /printer/ copier in a newspaper. Write an enquiry letter to the
company.

9. Considering the same situation as in question 7, write an order letter to XYZ IT Solutions.
10. You had placed an order for 100 cartridges with ABC Company which you now want to
cancel. Write a letter to the company for the same.

answers: self assessment

1. True 2. False 3. True 4. False

5. True 6. True 7. True 8. Order
9. Order form 10. Trial form 11. True 12. True
13. Enquiry 14. Quotation 15. Requirements

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