Page 274 - DMGT406_HUMAN_RESOURCE_MANAGEMENT

Unit 15: HRM Effectiveness

 Innovation is the implementation of creative ideas. Therefore, creativity is the subset of Notes
innovation. Innovation being a holistic concept, here we prefer to use the term
interchangeably.
 Competencies on the other hand are set of behaviours, which encompass skills, knowledge,
abilities and attribute. Learning is a process of acquiring new skills or knowledge, which
results to a new behaviour. Learning can take place through multiple ways. But for
organisations best way to promote learning is by exposure to new experiences. Knowledge
is the ability and wisdom to use the learned experiences for achievement of individual
and organisational objectives. Knowledge management, therefore, is the process of
systematically and actively managing and leveraging the store of knowledge in an
organisation.

15.5 Keywords

Competencies: Competencies are attributes, some professional skills, or a combination of skills
and knowledge and behaviours.

Competency Models: Competency models suggest integration of business plan of the company
with selecting the right individual for the job.
Creative Process: A creative process is a balance of imagination and analysis. It involves idea
generation, analysis and evaluation.
Emotion: Emotion is a positive or negative mental state that combines physiological input with
cognitive appraisal.

Emotional Intelligence: It is the emotional awareness and emotional management skills that
provide the ability to balance emotion and reason, so as to maximize our long-term happiness.
Innovation: Innovation is a new technique or idea encompassing product/services, process,
managerial styles and even organizational structure.
Knowledge Management: Knowledge management is the process of systematically and actively
managing and leveraging the store of knowledge in an organisation.
Learning: Learning is a process of acquiring new skills or knowledge, which results to a new
behaviour.
15.6 Review Questions

1. What is meant by HRM effectiveness?
2. What is the essence of having HRM effectiveness?
3. What is meant by: Emotion, emotional intelligence?
4. Discuss important changes in brief which may affect HRM functions.

5. Why as a HR Manager one has to understand the recent changes?
6. Differentiate between creativity and innovation.
7. What is the primary focus of TQM?

8. To what extent revised version of Quality Management Systems influences the HR function?
9. Can HR play any role in inculcating Innovation and Creativity in an organisation?
10. What way six sigma practices bring changes in an organisation?

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