Page 39 - DENG101_Communication Skills-I
P. 39

Communication Skills-I                                            Ajoy Batta, Lovely Professional University




                    Notes                                 Unit 4: Listening Skills


                                     CONTENTS

                                     Objectives
                                     Introduction
                                     4.1   Types of Listening
                                     4.2   Process of Listening
                                     4.3   Personal Characteristics and Listening

                                     4.4   Importance of Listening
                                     4.5   Requirements of Effective Listening
                                     4.6   Traits of a Good Listener
                                     4.7  Summary

                                     4.8  Keywords
                                     4.9  Self Assessment
                                     4.10 Review Questions
                                     4.11 Further Readings

                                   Objectives

                                   After studying this unit, you will be able to:

                                   z   Describe different types of listening
                                   z   Discuss the importance of effective listening
                                   z   Know the requisites of effective listening

                                   z   Identify the traits of a good listener
                                   Introduction


                                   Listening is the accurate perception of what is being communicated. It is the art of separating fact
                                   from statement, and accusation. Listening involves the following four major operations. They are
                                   as follows:

                                   1.  Hearing
                                   2.  Understanding
                                   3.  Retaining
                                   4.  Recalling

                                   Listening is not the simple ability to decode information. It is a two-way exchange in which both
                                   parties involved must always be receptive to the thoughts, ideas, and emotions of the other.
                                   A lot of people use the words ‘listening’ and ‘hearing’ interchangeably. But they are not the same.
                                   The difference lies in the attention and the effort that you expend in the act of listening.







          32                               LOVELY PROFESSIONAL UNIVERSITY
   34   35   36   37   38   39   40   41   42   43   44