Page 217 - DCAP208_Management Support Systems

Management Support Systems Rajni Bhalla, Lovely Professional University

Notes Unit 13: Knowledge Management

CONTENTS
Objectives
Introduction

13.1 Knowledge Management Activities
13.1.1 Knowledge Identification
13.1.2 Knowledge Acquisition

13.1.3 Knowledge Application
13.1.4 Knowledge Sharing
13.1.5 Knowledge Development
13.1.6 Knowledge Creation
13.1.7 Knowledge Preservation

13.1.8 Knowledge Measurement
13.1.9 Conceptual Framework for KM Activities
13.2 Knowledge Management Approaches

13.2.1 Knowledge Elicitation
13.2.2 Tacit Knowledge Management
13.3 Information Technology
13.4 Role of People
13.5 Success in KM Processes

13.5.1 Water Lily Strategy
13.5.2 Change factors
13.6 Summary

13.7 Keywords
13.8 Review Questions
13.9 Further Readings

Objectives

After studying this unit, you will be able to:

Discuss the Concept of Knowledge Management
Explain Knowledge Management Activities and Approaches
Analyze the Role of Information Technology and People in Knowledge Management

Discuss the Success Factors of Knowledge Management

210 LOVELY PROFESSIONAL UNIVERSITY