Page 226 - DCAP208_Management Support Systems

Unit 13: Knowledge Management

Coordination Notes
Resources sharing
Information sharing
Among those services, one can distinguish the basic services limited to communication software
(communication and coordination), and services with added value based on the information
system of the company. But this distinction communication tools, as on a website. This set of
services help the collaborators in an organisation for knowledge sharing and for working in a
cooperative way, especially through knowledge communities. But one must not forget that if a
technical platform is necessary, it is neither a prerequisite, nor a goal. Cooperative Knowledge
Management is really a problem of organisation and method becomes fuzzy in the new usages
of ICT (e-mail may be used as an information basis, information bases maybe linked to
communication tools, as on a website).

This set of services help the collaborators in an organisation for knowledge sharing and for
working in a cooperative way, especially through knowledge communities. But one must not
forget that if a technical platform is necessary, it is neither a prerequisite, nor a goal. Cooperative
Knowledge Management is really a problem of organisation and method.

Self Assessment

Fill in the blanks:

7. ....................... is a manner more sophisticated than the transcription to capture parcels of
tacit knowledge.
8. Knowledge extraction from ....................... is the discovery of useful information from
hidden patterns buried in large corpus of texts.
9. ....................... are systems, usually included in the intranet of the company, from which
one can browse the elicited knowledge.

13.3 Information Technology

The information technology infrastructure should provide a seamless “pipeline” for the flow of
explicit knowledge to enable

capturing knowledge,
defining, storing, categorizing, indexing and linking digital objects corresponding to
knowledge units,

searching for (“pulling”) and subscribing to (“pushing”) relevant content,
presenting content with sufficient flexibility to render it meaningful and applicable across
multiple contexts of use.

Information technologies such as the World Wide Web and Lotus Notes offer a potentially
useful environment within which to build a multimedia repository for rich, explicit knowledge.
Input is captured by forms for assigning various labels, categories, and indices to each unit of
knowledge. The structure is flexible enough to create knowledge units, indexed and linked
using categories that reflect the structure of the contextual knowledge and the content of factual
knowledge of the organization, displayed as flexible subsets via dynamically customizable
views.
Effective use of information technology to communicate knowledge requires an organization to
share an interpretive context. The more that communicators share similar knowledge, background

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