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Unit 4: Business Process and IT Outsourcing

8. Describe the issues associated with offshore outsourcing. Notes
9. What are the key areas of risk when a firm enters into an outsourcing effort? How can
these risks be reduced by following an effective outsourcing process?

10. Explain how to establish a “Smart” Outsourcing Strategy.
Answers: Self Assessment

1. Outsourcing 2. managed services
3. Software 4. Offshore outsourcing
5. ITO 6. BPO
7. outsourcing service provider 8. long term

9. service provider 10. formal
11. Communication 12. Smart sourcing
13. partnership 14. Business

15. benchmarking
4.9 Further Readings

Books Erik Beulen (2011), Managing It Outsourcing, Taylor & Francis.
Guus Delen (2009), IT Outsourcing: An Introduction, Van Haren Publishing,
Ian Tho (2012), Managing the Risks of IT Outsourcing, Routledge.
Sundeep Sahay (2003), Global IT Outsourcing, Cambridge University Press.

Online links http://www.sourcingmag.com/content/what_is_outsourcing.asp
http://money.howstuffworks.com/outsourcing1.htm
http://www.plan-net.co.uk/news/item/170.html

http://www.rttsweb.com/outsourcing/issues/

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