Page 39 - DENG101_Communication Skills-I

Communication Skills-I Ajoy Batta, Lovely Professional University

Notes Unit 4: Listening Skills

CONTENTS

Objectives
Introduction
4.1 Types of Listening
4.2 Process of Listening
4.3 Personal Characteristics and Listening

4.4 Importance of Listening
4.5 Requirements of Effective Listening
4.6 Traits of a Good Listener
4.7 Summary

4.8 Keywords
4.9 Self Assessment
4.10 Review Questions
4.11 Further Readings

Objectives

After studying this unit, you will be able to:

z Describe different types of listening
z Discuss the importance of effective listening
z Know the requisites of effective listening

z Identify the traits of a good listener
Introduction

Listening is the accurate perception of what is being communicated. It is the art of separating fact
from statement, and accusation. Listening involves the following four major operations. They are
as follows:

1. Hearing
2. Understanding
3. Retaining
4. Recalling

Listening is not the simple ability to decode information. It is a two-way exchange in which both
parties involved must always be receptive to the thoughts, ideas, and emotions of the other.
A lot of people use the words ‘listening’ and ‘hearing’ interchangeably. But they are not the same.
The difference lies in the attention and the effort that you expend in the act of listening.

32 LOVELY PROFESSIONAL UNIVERSITY