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Unit 5: Note Taking & Note Making
5. Conciseness Notes
6. Use of symbols, images and colour as necessary
7. Arrows / lines (‘branches’) to link key words, ideas and / or concepts and to show
developments / process e.g. ‘this leads to ...’ - these branches should radiate from the
central topic / idea
8. Semi-structured layout using a page sideways (landscape), and the notes are restricted to
this page.
5.6.3 Fishbone Diagram
Fishbone diagrams, or ‘Ishikawa diagrams’, named after Professor Kaoru Ishikawa, the originator,
are useful for analysis to identify and illustrate cause and effect issues in any situation.
The problem is identified (tip of arrow) and ‘side bones’ are added, as appropriate, to build up a
structure perceived to be contributing to the ‘effect’.
Example:
Source: www.web2.concordi.ca
These diagrams are now used regularly in quality management and are particularly useful for
group analysis and discussion of a problem, as shown above.
However, they are also useful as an individual form of note making, especially if you need to
build a note picture of a cause and effect situation in preparation for writing an assignment or
handling an exam question.
Task Make notes using a diagram (mapping method) for functions of a manager.
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