Page 8 - DCAP208_Management Support Systems

M Professional Unit 1: Support Systems

Unit 1: Support Systems Notes

CONTENTS
Objectives
Introduction

1.1 Changing Business Environment
1.1.1 Results of the Changes
1.2 Managerial Decision Making

1.2.1 Types of Management Decisions
1.3 Computerized Support
1.4 Concept of Decision Support Systems (DSS)
1.4.1 Types of Decision Support Systems
1.5 Management Support Systems

1.6 Summary
1.7 Keywords
1.8 Review Questions

1.9 Further Readings
Objectives

After studying this unit, you will be able to:
Discuss Changing Business Environment
Explain Managerial Decision Making

Discuss the Concept of Computerised Support
Understand Decision Support Systems
Explain the Tools and Techniques for Management Support System

Introduction

The vision that is required to maximize control over your operations is provided by Support
System module. A graphical user interface consists of various facets of functionality such as
online manual, Data browser, Productivity reporting, Workload analyzer. The characteristics of
Support System include easy-to-read bar graphs as well as quick access to important data. By
means of this system, you can to look at a real-time report or “drill down” to the particulars of
a specific order, SKU, receipt, etc. The Support System provides you real-time feedback on your
operations. This allows you to make rapid and informed decisions. In this unit, we will discuss
the concept of management support system.

1.1 Changing Business Environment

Business environments are constantly changing. New developments in technology, politics,
customer preferences, and regulations happen all the time. In general, when businesses fail, it is
often because they failed to respond adequately to changes in their environments.

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