Page 100 - DCAP306_DCAP511_E-COMMERCE_AND_E-BUSINESS

Unit 7: Basics of Business Process Reengineering

7.2 BPR Approach

The analysis of business processes of the organization, its trading partners, its interfaces, and
boundaries assist in reengineering them from the viewpoint of attaining a high level of efficiency,
reduced turnaround time, and low inventory level, so that all agencies including customer attain
benefits from the reengineered process. Many people consider BPR as a different type of management
thinking.
The business process reengineering approach involves the following phases:

1. Project Plan and Launch: This involves team selection, objective set up, scope definition, method
selection, program development, consultant selection, change management planning, sponsor
negotiations, and team preparation.
2. Current State Valuation and Learning from Others: This involves high-level process description,
benchmarking, customer and employee focus teams, and job evaluation.
3. Solution Design: This involves process design, technological architecture set up, organizational,
and job design.

4. Case Development for Business: This involves benefit and cost analysis, business case preparation,
and presentation to the main business leaders.
5. Solution Development: This involves detailed definition of process, written system requirements
and development, training development, planning of implementation, transition plan, pilot
projects, and trials.
6. Implementation: This involves larger scale projects and phased implementation, full
implementation, and measurement systems.

7. Continuous Enhancement: This involves ongoing enhancement and measurement of latest systems
and processes.
7.3 Summary

• BPR helps understand the processes involved in an organization.
• Business Process Reengineering (BPR) is a management approach that aims at enhancements to
increase effectiveness and efficiency of various processes.
• Reengineering is the radical design and fundamental rethinking of business processes that help
attain dramatic enhancements in critical measures of performance like cost, service, quality, and
speed.
• The analysis of business processes of the organization, its trading partners, its interfaces, and
boundaries assist in reengineering them for attaining a high level of efficiency, reduced
turnaround time, low inventory level so that all agencies including the customer attain benefits
from the reengineered process.
7.4 Keywords
Cross-functional Team: It is a group of people with different functional proficiency working toward a
common objective.
Generalist: A person skilled in several different fields or activities.
Mass Customization: It is the use of flexible computer-aided manufacturing systems to fabricate
custom output.

Telecommuting: It is a work arrangement in which employees enjoy flexibility in working location and
hours by working from home or from places flexible to them.

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