Page 160 - DCAP306_DCAP511_E-COMMERCE_AND_E-BUSINESS

Unit 12: Management of Change

(e) Which among the following is a challenge of Systemwide Redesign and Rethinking?
(i) Diffusion
(ii) Measurement

(iii) Lack of leadership values
(iv) Lack of time
3. Fill in the blanks:
(a) The _______________ appoints a team to validate the test plan as part of the change
management process.

(b) Modern computer technology like ____________ helps to guard against payment fraud.
(c) The ______________ approach does not take into account the views of people who are
involved in, or who are affected by, the imposed change.
(d) Once the change is approved, scheduled, and documented, the RFC goes to the
_________________.
(e) __________ linked the passenger reservation centers so that reservation of tickets could be
done from any station of Indian Railways.
12.7 Review Questions

1. “Globalization has amplified the markets and opportunities for extra growth and revenue.”
Discuss.
2. “Organizational change management takes into account both the processes and tools that
managers use, to formulate changes at an organizational level.” Comment.
3. “Negotiating approach emphasizes on the willingness of the senior managers to negotiate and
bargain in order to achieve change.” Analyze.

4. “Everyone expresses their fear and anxiety with different forms of defensiveness.” Comment.
5. “An acceptably completed RFC with an appropriately identified category and priority requires
approval from the decision-maker or the Change Advisory Board (CAB).” Why? Discuss.
6. “Developments in telecommunications and computer technologies in recent years have made
computer networks a vital part of the economic infrastructure.” Analyze.

7. “Many Indian banks have set up Internet banking facilities for the advancing e-commerce
market.” Why?
8. “Indian Customs EDI System (ICES) has enabled the Indian trading community to exchange
documents electronically with Customs and other Government agencies.” Discuss.
9. “The major achievement of CRIS is a sophisticated reservation and ticketing application called
Country-Wide Network for Enhanced Reservation and Ticketing (CONCERT).” Comment.
10. “Financial EDI (FEDI) allows exchange of payments related information between businesses in a
standard format.” Analyze.
11. “According to the NASSCOM survey, e-commerce in India will witness a significant jump over
the next few years.” Comment.
12. “Participative strategy emphasizes the full participation of all of those involved and affected by
the changes.” Discuss.

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