Page 210 - SOFTWARE TESTING & QUALITY ASSURANCE

Unit 14: Maturity Model and Quality Standards

The advantages associated with this principle are:
(a) Inspired, committed, and responsible people within the organization.
(b) Innovation in giving out ideas within the organization's objectives.
(c) Employees motivated to participate in and contribute to continuous improvement and
hence improving their own performance.
Applying this principle will lead to:
(a) An opportunity for employees to enhance their competence, knowledge, and experience.
(b) Sharing of knowledge and experience, openly discussing problems and issues.
(c) More self-dependent employees who may take responsibility of problems and can solve
those.
4. Principle 4 - Process Approach: Excellent results are achieved only when activities and related
resources are managed as a process towards achieving the organization goal.
The advantages associated with this principle are:

(a) Perfect utilization of resources.
(b) Enhanced, reliable, and expected outcome.
(c) Focused and prioritized improvement opportunities.
Applying this principle leads to:
(a) Organized way of defining the activities necessary to arrive at a desired result and clear
responsibility and accountability for managing key activities.
(b) Distribution of resources, methods, and matters that will develop key activities of the
organization.
5. Principle 5 - System Approach to Management: If interconnected processes are managed as a
system, it will contribute to the organization’s value and perfection in achieving the desired goals.
The advantages associated with this principle are:
(a) Integration and arrangement of the processes, which, in turn, leads to achieving the desired
results.

(b) Enhanced confidence level of interested parties, which results in consistency in the
products, effectiveness in managing and the efficiency of the organization.
Applying this principle leads to:
(a) Improved system structure and approaches to achieve the organization’s objectives in the
most effective and efficient way.
(b) Regular and methodical measurement and evaluation of the system against enhancement.
6. Principle 6 - Continuous Improvement: The aim of every organization is to continuously improve
the overall performance and bring in a good name to the organization.
The advantages associated with this principle:

(a) Better performance.
(b) Suggestion of improvement actions at all levels to an organization’s strategic intent.
Applying this principle leads to:
(a) Following a reliable organization-wide approach to continuous improvement of the
organization’s performance.

(b) Setting goals to guide and measures to track constant development.

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