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Banking and Insurance
Notes 7. False 8. True
9. True 10. False
11. RBI 12. Catalyst
13. Board 14. 90s
15. Cheque 16. Truncation
5.13 Further Readings
Books RBI Annual Report 2005-06.
Social Responsibility of Banks, By Philip J. Jennings.
The Professionals Banker, The ICFAI University Press, Hyderabad.
Online links en.wikipedia.org/wiki/Debit_card
kalyan-city.blogspot.com/2011/07/electronic-funds-transfer-eft.html
www.hdfcbank.com/personal/making_payments/making.../gts8mitl
www.osscard.com/.../OSS%20Card%20CustomersGrievanceRedressal...
116 LOVELY PROFESSIONAL UNIVERSITY
