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Unit 13: Consumer Protection Act

(e) right to seek redressal against unfair trade practices or unscrupulous exploitation of Notes
consumers; and
(f) right to consumer education;

 The Act also envisages establishment of Consumer Protection Councils at the central,
state and district levels, whose main objectives are to promote and protect the rights of
consumers;
 To provide a simple, speedy and inexpensive redressal of consumer grievances, the Act
envisages a three-tier quasi-judicial machinery at the national, state and district levels.These
are: National Consumer Disputes Redressal Commission known as National Commission,
State Consumer Disputes Redressal Commissions known as State Commissions and District
Consumer Disputes Redressal Forum known as District Forum; and
 The provisions of this Act are in addition to and not in derogation of the provisions of any
other law for the time being in force.

13.7 Keywords

Consumer dispute: “Consumer dispute” means a dispute where the person against whom a
complaint has been made, denies or disputes the allegations contained in the complaint.

Defect: “Defect” means any fault, imperfection or shortcoming in the quality, quantity, potency,
purity or standard which is required to be maintained by or under any law for the time being in
force under any contract, express or implied or as is claimed by the trader in any manner
whatsoever in relation to any goods.

Deficiency: “Deficiency” means any fault, imperfection, shortcoming or inadequacy in the quality,
nature and manner of performance which is required to be maintained by or under any law for
the time being in force or has been undertaken to be performed by a person in pursuance of a
contract or otherwise in relation to any service.
District Forum: “District Forum” means a Consumer Disputes Redressal Forum established
under clause (a) of section 9.
Goods: “Goods” means goods as defined in the Sale of Goods Act, 1930 (3 of 1930).
Member: “Member” includes the President and a member of the National Commission or a State
Commission or a District Forum, as the case may be.
National Commission: “National Commission” means the National Consumer Disputes
Redressal Commission established under clause (c) of section 9.
Notification: “Notification” means a notification published in the Official Gazette.

13.8 Review Questions

1. Discuss, in detail, the objects of Consumer Protection Act, 1986.
2. Briefly discuss the jurisdiction of the various Forums/Commissions under the Consumer
Protection Act, 1986?
3. Explain the nature and scope of the remedies under the Act?
4. Write short notes on the following:
(i) Complainant

(ii) Deficiency in service

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