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Unit 6: Technology for Customer Relations




                                                                                                Notes

          Online links  http://blog.tmcnet.com/telecom-crm/2007/11/30/crm-adoption-biggest-
                      problem-in-83-percent-of-cases-wigan-gets-crm-tre.asp

                      http://education-portal.com/articles/Front_Office_Manager_Job_Description_
                      and_ Requirements.html
                      http://hotelmule.com/forum/viewthread.php?tid=722

                      http://scn.sap.com/docs/DOC-5036
                      http://www.destinationcrm.com/Articles/Columns-Departments/Reality-
                      Check/Demystifying-CRM-Adoption-Rates-42496.aspx

                      http://www.destinationcrm.com/Articles/CRM-News/Daily-News/CRM-
                      Market-Grows-for-Fifth-Straight-Year-55275.aspx
                      http://www.gartner.com/newsroom/id/1074615

                      http://www.gartner.com/newsroom/id/715308























































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