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Customer Relationship Management Hitesh Jhanji, Lovely Professional University
Notes Unit 12: Customer Privacy
CONTENTS
Objectives
Introduction
12.1 Privacy – An Indian Perspective
12.1.1 What is Privacy?
12.1.2 Need for Privacy Protection
12.1.3 Empowering Customers in India - Indian Privacy Law Set to Change
Landscape
12.1.4 Need for such Legislation
12.1.5 Legislative Competence
12.1.6 Is there is Constitutional Right to Privacy?
12.1.7 Existing Legislations
12.1.8 Data Protection and the Right to Information
12.1.9 Data Protection and Credit Verification
12.1.10 Data Protection and Private Investigative Agencies
12.1.11 Data Protection vs. Transparency in Government
12.1.12 Privacy Legislations in other Countries
12.1.13 Proposed Framework for Privacy Legislation
12.1.14 Personal Data
12.1.15 Personal Sensitive Data
12.1.16 Data Collection
12.1.17 Data Processing
12.1.18 Data Storage
12.1.19 Data Security
12.1.20 Data Access
12.2 Privacy – A Global Approach
12.2.1 Markets in Privacy
12.2.2 Examples of the Market Approach
12.2.3 Wireless Transmission
12.2.4 Data Banks
12.2.5 Encryption
12.2.6 Selling the Right of Privacy
12.2.7 Search Costs
Contd...
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