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Unit 6: Products, Services and Brands




          different segment. This leaves very little chance of creating confusion among consumers. Product  Notes
          branding is especially advantageous when products are similar, such as detergents, or soaps.
          By extending established brands in other categories, a company tries to minimise its risks and
          excessive promotional expenditures. When a new product is given a familiar and established
          brand name, consumers are likely to feel more confident about the new product such as HUL
          extended the Lux name to introduce its shampoo. HUL’s brands Signal (toothpaste), and Blue
          Seal (peanut butter) failed and most people did not even know these were from Hindustan Lever
          Ltd. All brands of P&G are standalones in all of its SBU’s, leaving the company to venture into
          many unrelated fields.

                               Table 6.3: Product Branding Strategy of P&G

                  Brands          Category                     Position
            Ariel             Detergent        High-tech detergent
            Tide              Detergent        Whiteness no other can deliver
            Head & Shoulders   Shampoo         Antidandruff shampoo with micro ZPTO
            Pantene           Shampoo          Healthy & Shiny hair
            Whisper           Sanitary  Napkin  Hygienic  protection
            Vicks             Balm             Clear blocked nose by touch therapy
            Old Spice         After shave      Sign of manliness

          The major disadvantage of product branding is excessive costs that may be as high as ` 5 to
          ` 50 crores in building a successful brand in India. In developed markets, these costs may run
          into hundreds of million dollars. Another disadvantage is that new brands miss the opportunity
          of exploiting the strengths of a powerful company name or its brands.

          Line Branding Strategy

          The term ‘line branding’ is altogether different than what product line refers to in the context of
          product mix. Companies often have several product lines in the product mix.


                 Example: Gillette India has three product lines: personal care, oral care, and alkaline
          batteries.
          In line branding, products share a common concept. Line brands start with a single product
          conveying a concept and later the brand name extends to other complementary products. The
          core concept remains unchanged.


                 Example: The core concept of Denim brand is, “The man who doesn’t have to try too
          hard.” All products sporting the Denim brand name share the same concept. Lakmé concept is
          “the source of radiant beauty.” The brand concept appeals to a distinct target group of consumers
          and Lakmé offers a number of additional products that go together, complement each other, and
          form a whole such as winter care lotion, cleansing lotion, body lotion, lipsticks, eye makeup,
          and nail enamels. All products in line branding draw their identity from the main brand. Park
          Avenue is also an example of line branding with several products that complement each other
          addressing the upward mobile man.

          Line branding strategy aims to satisfy customer’s complementary needs that surround the core
          need. The core customer need that Lakmé aims to fulfil is ‘need to be beautiful’ and all products
          surrounding this need complement each other. The brand takes care of total needs rather than



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