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Enterprise Resource Planning
notes 3.11 summary
l z Business process is a set of logically related tasks performed to achieve a defined business
outcome.
l z Business process re-engineering (BPR) is a management approach aiming at improvements
by means of elevating efficiency and effectiveness of the processes that exist within and
across organizations.
l z The key to BPR is for organizations to look at their business processes from a “clean slate”
perspective and determine how they can best construct these processes to improve how
they conduct business.
l z Business process re-engineering is also known as BPR, Business Process Redesign, Business
Transformation, or Business Process Change Management.
l z The key to BPR is for organizations to look at their business processes from a “clean slate”
perspective and determine how they can best construct these processes to improve how
they conduct business.
3.12 keywords
BPR Lifecycle: The BPR Life Cycle represents a closed-loop learning system for the organization
to promote continuous improvement and organizational learning.
Business Process Re-engineering (BPR): It is a management approach aiming at improvements
by means of elevating efficiency and effectiveness of the processes that exist within and across
organizations.
Business Process or Business Method: It is a collection of related, structured activities or tasks
that produce a specific service or product (serve a particular goal) for a particular customer or
customers.
PITBM: Process Improvement through Benefits Management
Process: It is a structured, measured set of activities designed to produce a specified output for a
particular customer or market.
Resource: A resource is an input to a business process, and, unlike information, is typically
consumed during the processing.
3.13 self assessment
Fill in the blanks:
1. BPR is a .................. change in the organization.
2. The main proponents of re-engineering were .................. and ..................
3. A .................. is the business justification for performing the activity.
4. BPR is generally conceived as consisting of .................. elements.
5. Full form of BPM is ..................
6. Often the most serious problem in re-engineering business processes is .................. to
change.
State whether the following statements are true or false:
7. A business process has some well defined goal.
66 LoveLy professionaL university
