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Unit 13: Consumer Decision-making Process
13.8 Further Readings Notes
Books Batra, Satish K and Kazmi, S H H, Consumer Behaviour, Excel Books, New Delhi.
Hawkins, D.L & Best, Roger, Consumer Behaviour - Building Marketing Strategy,
McGraw Hill, Indian Edition, New Delhi.
Loudon, D.L & Delta Bitta, A.J, Consumer Behaviour, Tata McGraw Hill, New
Delhi.
Online links www.12manage.com
www.washingtonpost.com/wp.../OpinionLeaderBook_MediaKit.pdf
www.tutor2u.net/business/marketing/buying_decision_process.asp
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