Page 242 - DMGT516_LABOUR_LEGISLATIONS

Unit 9: Social Security Legislations

Role of ESIC in Delivery of Benefits Notes

The ESIC is to ensure that:
1. The quality and quantity of benefits is as per norms and standards laid down by the
Corporation for the purpose.

2. The benefits are made available within the given time frame to insured persons and
beneficiaries.
3. No harassment is caused to the beneficiaries across the counter at the grass root level by
way of word or deed.
4. All requisite information, procedural guidance etc. is made available to the beneficiaries
for claiming benefits.
5. All types of forms etc. are made available to the beneficiaries free of cost as may be
required by them for filing claims etc.

6. No beneficiary is exploited at any level in any way in the process of delivery of benefits.
7. Office hours as notified for ESIC/ESIS establishments are strictly adhered to by the staff
and displayed prominently so as to avoid any inconvenience being caused to the
beneficiaries in smooth flow of benefits.
8. Drugs, dressings, injections etc. as prescribed by the authorised doctors are made available
timely.
9. A complaint box is fixed within the office premises for posting written complaints.

Role of ESIC in Servicing Employers

1. To develop a responsive, purposive and productive relationship with employers.
2. Seek their active involvement in the improvement of the scheme as a confidence building
measure.

3. Provide them necessary guidance in fulfilling their lawful obligations under the ESI Act.
4. Make available to them requisite Forms and proforma as may be required by them from
time to time.
5. To ensure that any lax medical certification on part of ESIC does not bring down the
productivity of a factory or establishment.
6. To ensure that in case of any difficulty, doubt or misunderstanding employer is given a
chance to be heard at an appropriate level.
7. To ensure that all correspondence emanating from the employer is responded to, timely
and objectively.

8. To ensure that an employer is not being harassed by any official of the Corporation
authorised to inspect the premises or the records.
9. To ensure that any grievances received from employers are looked into promptly and
pointedly for speedy redressal.

Appraisal of the Act

ESI scheme though provides all the benefits to the employees but it is criticized on the low
coverage within the organized sector. It is not popular among the employees & unions. Employees

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