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Unit 8: International Transport System
Notes
Figure 8.5: Supply Chain Management and Customer Relationship Management
Source: Juergen H. Daum, 2001 (wwwjuergendaum.com)
Task Write a detailed comparative analysis on different modes of transportation.
Self Assessment
Fill in the blanks:
1. ...................... is a way of moving people or things from one place to another.
2. .............................. of transportation is the time required to complete a specific movement.
3. ..................... of transportation refers to variations in time required to perform a specific
movement over a number of shipments.
4. ........................... based assets are outcomes of the relationship between a firm and key
external stakeholders, including distributors, retailers, end-customers, other strategic
partners, community groups, and even governmental agencies.
5. ......................... market-based assets are the types of knowledge a firm possesses about the
environment.
6. ..................................... focuses on improving operations and supply chain performance by
eliciting the cooperation of other firms.
7. ........................... occurs when an original shipment destination is changed while the delivery
is in transit.
8. Traditionally, the .......................... was used to direct diversion strategies.
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