Page 101 - DCAP304_DCAP515_SOFTWARE_PROJECT_MANAGEMENT

Unit 4: Programme Management & Project Evaluation

Governance Notes

After managing the issue of transition put the skills into practice by governing the offshore
relationship - client management, third party contract. The approach focuses on the evolution of
services provided, ongoing communication processes, and overall project management.
Governance activities pertaining to areas of off shoring can make or break a project.
The Ongoing governance involves the following:

 Project management
 Relationship building and management
 Risk management - describes the processes concerned with identifying, managing, and
correction of outsourcing partnership risks.
Performance Management

As offshore outsourcing has become an important aspect for multiple business processes, the
types and complexity of contracts and sourcing alliances are bound to explode. With
organizations outsourcing almost every aspect of their operations, multiple vendors participating
in sourcing deals, and activities occurring 24x7, it’s a nonstop challenge to coordinate interactions,
manage performance, monitor contract terms, track financial metrics, and maintain alignment.
Ongoing governance involves the following:
 Measures outsourcing effectiveness using appropriate metrics
 Implementing improvements and adjustments

 Evaluating feasibility of additional outsourcing

Quality Management

Quality is a huge concern with offshore outsourcing. Errors are more costly to fix and debugging
becomes essential. A strict quality assurance and control program forms an integral part of
every offshore delivery project.
Performance management aims at reviewing and continuous improvement of software
development and business processes, validation and verification of work products and customized
status reports.

Self Assessment

Fill in the blanks:
10. Cost Benefit Analysis is a relatively simple and widely used technique for deciding whether
to make a ……………...
11. Cost-benefit analysis is carried out using only financial costs and financial ……………….
12. Risk management is the process of identifying, determine and solve the potential problems
before they can ………………… the project.
13. The role of the Transition Manager is to ………………….. the costs and risks.
14. …………………. activities pertaining to areas of off shoring can make or break a project.

15. Quality is a huge concern with …………………… outsourcing.

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