Page 186 - DMGT519_Conflict Management and Negotiation Skills

Conflict Management and Negotiation Skills

Notes Individual Differences in the Stress-Strain Relationships: Individual differences play an
important role in the stress-strain relationships. Different individuals respond differently to
types of stress, there are both eustress (good stress) and distress (bad stress).
Non-Work Demands: Creates stress for work and the other way around creating stress outside
of work.

Personal Demands: They are demand brought on by the person themselves. When the person
takes on too much outside of work or just brings on too much work.
Personality Hardiness: Personality Hardiness is a personality trait that is hesitant to distress
and characterized by commitment, control, and challenge. They are more capable to resist
stressful events as opposed to those who are not hardy. Transformational Coping is an act used
by hardy people that helps to change unhealthy stressful events, into ones that are less harmful
to their life.

Self-Reliance: Self-reliance is a personality attribute that is an interdependent pattern of behavior
related to how people form and maintain attachments with others. Two insecure patterns of
attachment are counterdependence, and overdependence. Both of these patterns of attachment
are unhealthy, and impair creating healthy relationships with others. Through self-reliance,
individuals are able to gain understanding with themselves, which helps them in their relation
to their coworkers.
Type A Behavior Pattern: Type A behavior are characteristics of personalities who are more
affected by the stress-strain relationships than other personality types. Type A behavior includes;
sense of urgency, quest for numbers, status insecurity, and aggression and hostility.

8.20 Review Questions

1. Discuss the importance of perception.

2. Explain the importance of power.
3. Describe about the importance of Communication.
4. Explain about the principles of persuasion.

5. What do you mean by third party intervention?
6. Explain about the political behavior leadership in organisation.
7. Discuss about four categories of work demands.

8. Describe about Dominant Defensiveness.
9. What are the four approaches to stress?
10. What do you know about Ethical Behavior?

Answers: Self Assessment

1. Organizational 2. Job Satisfaction
3. Instrumental 4. Ethical
5. Values 6. Stress-Strain
7. False 8. True

9. True 10. False
11. True 12. True
13. (a) 14. (b)

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