Page 72 - DLIS101_LIBRARY_AND_INFORMATION_SOCIETY

Unit 6: Library Extension Services

• Maintained standards for workload/staffing ratios at public service desks to keep the aver- Notes
age waiting time for service at three (3) minutes or less.
• Provided service excellence through in-house training and mandatory training required by
the county.
• Began implementing the plan for overall library service in the Durham community.
• Assessed exiting collection and reduced collection to conform to system-wide as well as branch
collection development policy.
• Continued our relationship with District Police personnel and the Durham community.
• Maintained and promoted service to the Hispanic community with four (4) Bookmobile stops
with the continuation of the Hispanic Outreach Co-ordinator.
• Increased library card registration among Hispanic residents by 500% due to efforts of the
Hispanic Outreach Co-ordinator.
• Instituted Spanish language classes for library staff.
• Collaborated with others agencies to promote reading, literacy and equitable access to library
information.
• Continued security for the Stanford L. Warren branch.
• Continue implementation of the CIP plan for the North and East Regional facilities along
with the renovation of the Stanford L. Warren Library.
• Develop an outreach plan.
• Evaluate Bookmobile and OASIS services to develop an outreach plan.
• Conduct a minimum of two (2) Spanish classes (beginner and intermediate) for staff.
• Expand outreach to the Hispanic community through services at two (2) additional branches.

• Work to increase partnership with Durham Public Schools.
• Maintain standards for workload/staffing ratios at public service desks to keep average wait-
ing time for service at no more than (3) minutes.
• Continue our relationship with the District Police personnel and the community.
• Maintain and promote service to the Hispanic community through the Bookmobile and
continuation of Hispanic Outreach Co-ordinator.
• Collaborate with other agencies to promote reading, literacy and equitable access to
information.
• Provide continued security for the Stanford L. Warren branch.

Self Assessment

Fill in the blanks:
1. The objectives of resource sharing is to ...... the availability of material and services.
2. The University Grants Commission is called ...... .
3. The extension services division of the library provide library services through four large
branch libraries that are ......, ......, ......, ...... .

4. ...... is a concept which has developed to include many cooperative activities between libraries
and other stake holder.

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