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CONTENT
Unit 1: Changing Role of Libraries 1
Jovita Kaur, Lovely Professional University
Unit 2: Library Information 12
Jovita Kaur, Lovely Professional University
Unit 3: Library Information Needs of Users 16
Jovita Kaur, Lovely Professional University
Unit 4: Evaluation of Library Sources and Services 21
Reena Kapoor, Lovely Professional University
Unit 5: Library Catalogues 27
Reena Kapoor, Lovely Professional University
Unit 6: Library Surveys 35
Reena Kapoor, Lovely Professional University
Unit 7: Planning Surveys 39
Jovita Kaur, Lovely Professional University
Unit 8: Techniques and Tools of Library Surveys 46
Jovita Kaur, Lovely Professional University
Unit 9: User Studies 51
Reena Kapoor, Lovely Professional University
Unit 10: Evaluation of User Studies 57
Seema Sharma, Lovely Professional University
Unit 11: User Education 61
Seema Sharma, Lovely Professional University
Unit 12: Evaluation of User Educational Programmes 73
Jovita Kaur, Lovely Professional University
Unit 13: Purpose and Programmes of Education 84
Jovita Kaur, Lovely Professional University
Unit 14: Public Relation and Marketing 93
Jovita Kaur, Lovely Professional University