Page 132 - DLIS105_REFERENCE_SOURCES_AND_SERVICES

Unit 11: Information Services and Products of Documentation

3. In general, information systems are focused upon processing information within ...... . Notes
4. Information as a message came into prominence with the publication in the year ...... .
5. ...... is an internet based question and answer services that connects the users with experts
in a variety of subject areas.
6. ...... is a computerized online catalog of the materials held in the library.
7. CAS stands for ...... .

Self Assessment

Multiple Choice Questions:
8. In the classic view of information systems, the transaction processing system was at the:
(a) Top of pyramid (b) Bottom of pyramid
(c) Over of pyramid (d) Below of pyramid.
9. A four level pyramid model of different types of Information Systems-based on the different
levels of hierarchy in an:
(a) Institute (b) Information
(c) Organization (d) Information systems.

11.4 Documentation

Documentation is a general term for written information, media, and other content used to support
a tool or a process. Documentation (to document) also refers to the process of providing evidence.
Technical writers and corporate communicators are professionals whose field and work is
documentation. Ideally, technical writers have a background in both the subject matter and also in
writing and managing content (information architecture). Technical writers more commonly
collaborate with subject matter experts (SMEs), such as engineers, medical professionals, or other
types of clients to define and then create content (documentation) that meets the user’s needs.
Corporate communications includes other types of written documentation that is required for most
companies.
Common types of documentation include user guides, white papers, on-line help, and quick-reference
guides. It is less common to see hard copy (paper) documentation. Documentation is distributed
via websites, software products, and other online applications.

Documentation Specializations
• Marketing Communications to convey the company’s value proposition through a variety of
print, electronic, and social media. This area of corporate writing is often engaged in respond-
ing to proposals.
• In Technical Publications Technical writers document a company’s project or service. Technical
publication includes user guides, installation manuals, and troubleshooting/repair/replace
procedures.
• Legal documentation: This type of documentation is often prepared by attorneys or paralegals
that could be in private practice or retained as corporate council.
• Compliance documentation: This type of documentation codifies Standard Operating
Procedures (SOPs), for safety, financial, or other regulatory compliance needs.

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