Page 44 - DLIS105_REFERENCE_SOURCES_AND_SERVICES

Unit 3: Reference Services

(iii) Information source of other libraries: A single library cannot procure all types of Notes
information sources and literature because of wide variety available, therefore there is
need to use the resources of other libraries to fulfil the need of readers which is possible
through resource sharing.
(iv) Complexity of information sources: There are different types of information sources in
the library which are full of complexities, a reference librarian provides all informations
as per the requirements of readers.

Self Assessment

Fill in the blanks:
1. The two kinds of reference services based on time are ........ and ........ reference services.
2. The word reference in the context of library means providing ............. to library uses.
3. Reference work is a process that includes ........... and ............. .
4. ............. includes range of information products such as guides, directories and databases
and the equipment and facilities that are provided to enable research to be carried out to
meet information needs.
5. Instructing the readers in the way of the library is a component of ............. .

3.5 Library Reference Desk

The reference desk or information desk of a library is a public service counter where professional
librarians provide library users with direction to library materials, advice on library collections and
services, and expertise on multiple kinds of information from multiple sources.

Explanation
Librarians are experts in the contents and arrangement of their collections, as well as how information
is organized outside the library. Library users are encouraged not to be shy about asking a reference
librarian for help. Even though most librarians stay busy when not serving a patron, their primary
duty when they are at the desk is to assist library users.

3.5.1 Purpose and Usage

Library users can consult the staff at the reference desk for help in finding information. Using a
structured reference interview, the librarian works with the library user to clarify their needs and
determine what information sources will fill them.

To borrow a medical analogy, reference librarians diagnose and treat information
deficiencies.

The ultimate help provided may consist of reading material in the form of a book or journal article,
instruction in the use of specific searchable information resources such as the library’s online
catalogue or subscription bibliographic/full text databases, or simply factual information drawn
from the library’s print or online reference collection. Typically, a reference desk can be consulted
either in person, by telephone, through e-mail or online chat, although, a library user may be asked
to come to the library in person for help with more involved research questions. A staffed and
knowledgeable reference desk is an essential part of a library.

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