Page 66 - DLIS105_REFERENCE_SOURCES_AND_SERVICES

Jovita Kaur, Lovely Professional University Unit 6: Reference and Information Services

Notes
Unit 6: Reference and Information Services

CONTENTS

Objectives
Introduction

6.1 Reference and Information Services—Concept

6.2 Reference Interview
6.2.1 Definition
6.2.2 Parts of a Reference Interview
6.2.3 Reference Interview Techniques
6.2.4 Library Users and Reference Services
6.2.5 Usefulness of the Reference Interview
6.3 Basics of Digital Reference Services
6.3.1 Forms of Digital Reference
6.4 Summary

6.5 Keywords

6.6 Review Questions
6.7 Further Readings

Objectives

After studying this unit, you will be able to:
• Understand reference and information services - concept
• Know about reference interview
• Discuss parts of a reference interview and techniques
• Explain library users and reference services, usefulness of the reference interview
• Explain basics of digital reference services.

Introduction

Reference Transactions are information consultations in which library staff recommend, interpret,
evaluate, and/or use information resources to help others to meet particular information needs.

LOVELY PROFESSIONAL UNIVERSITY 61