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Unit 6: Reference and Information Services

9. Write a note on chat using commercial applications. Notes
10. Define instant messaging.

Answers: Self Assessment

1. Transactions 2. Work 3. (a)
4. (a) 5. True 6. True

6.7 Further Readings

CHENEY (F N) and WILLIAMS (W J). Fundamental reference sources. Ed. 3. 2000.
ALA, Chicago.
CRAWFORD (John). Evaluation of library and information services 2000. ASLIB,
London.

Online links http://unllib.unl.edu/LPP/willenbrown.htm
http://archive.ifla.org/VII/dg/dgrw/dp99-06.htm
http://www.webjunction.org/c/document_library/

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