Page 223 - DLIS007_LIBRARY AUTOMATION

Library Automation

Notes 12.1 Overview of Library Services

The primary objective of a library, irrespective of type or size, is to promote the use of its
resources. Library services bring together the document or information sources and their users
by personal efforts of the library staff. User’s information requirement depends upon the purpose
for which he/she is seeking information. Library services satisfy information need of users
through dissemination of information resources. The information dissemination activities may
be accomplished in two ways – on the basis of expressed demands or in anticipation. In this
section we will study different facets of library services.
We are utilising ICT as a tool to serve our users right information at the right time.

Example: Library Management Software (LMS), Internet, Telecommunication etc.
The father of reference and information services, suggested in 1876 four basic functions in the
area of library services:
Instructing the User: It is intended to help users to learn how a library is organised so that
they could take advantage of knowledge contained in information resources.
Assisting the user with his/her Queries: It is intended to provide reference and information
services that involve either finding the required information on behalf of the users, or
assisting the users in finding information.
Aiding the users in Selection of Good Works: It is the link between librarian’s knowledge
of the collections and needs of the users. It is intended to guide users in selecting the most
appropriate information sources and services.
Promoting the Library within the Community: It is intended to relate the activities of the
library to the needs of its parent community. It helps to make the library visible in the
community. The success of any library depends on the recognition by the parent community.

Notes Over a century has passed; these four functions remain the core of reference and
information services in today’s digital environment.

ICT is a medium and a tool that enables the organisation and dissemination of information. It is
a conduit for the delivery of information from providers to users. The collaboration between
reference librarians and technology experts provides software solutions for online reference
and information services (such as LSSI’s electronic reference software and Endeavour’s Encompass)
to support:
Immediacy: To help users to receive quick library services at any time of day or night, any
and every day of the week.
Interactivity: To help users to follow-up responses.
Personalisation: To help users to receive information package in the way they want.

Mobility: To help users to access library services from any Internet connected computer at
anywhere and anytime. The wireless telephony and wireless computing will increase the
value of mobility in future.

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