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Unit 12: Library Automation Services

Step III – Matching: The first two steps are the work of library professionals. This step Notes
i.e. matching of two profiles is conducted by computer at regular intervals. The
result of matching is then saved as a file in the required format such as text, html etc.
Step IV – Notification: This step involves communication of result to the users.
Notification may be sent to users through e-mail by attaching the result file or as a
hard copy by obtaining printout of the result file(s).
Step V – Feedback: SDI includes a mechanism of feedback from the side of users.
Generally, a feedback form is sent to each user along with the notification in which
he/she has to indicate whether the document really interests him/her, whether he/
she needs a copy or why it is of no interest to him/her. On the basis of feedback
user’s profile is updated regularly.
Literature Search Service: It is an extension of reference service. This service includes the
following steps:
Analysis of the search parameters of a query.
Formulation of a suitable strategy for searching different information sources.
Identification and choosing of most appropriate sources to be searched and the
order of searching them.
Understanding of retrieval features of online databases and CD-ROM.
Document Delivery Service (DDS): Document delivery is a key element in access to
information. Unless the documents required by the user are available to him/her, all the
other services are of no use. DDS is a complex process and is concerned with supply of
documents to users on demand in required format. All the information services (i.e. CAS,
SDI, Literature search etc.) are aimed at guiding users to the documents of their interests.
DDS is the last point in this chain of information services that actually locates the required
document and supplies it to users in required format.

Did u know? Electronic DDS supports delivery of documents in digitised form at anytime
from anywhere.
Translation Service: In the area of science and technology about half of the world’s literature
is published in languages other than English. Access to non-English literature by people
who know English is possible through translations. Translation services thus help in the
global access of information. In India, DESIDOC, NISCAIR, IASLIC, ONGC, BARC, BHEL,
DRDO laboratories and several wings of the Ministry of Defence and Ministry of Science
and Technology provide translation facilities.

12.1.4 Requirements for Library Services

A library must develop information services appropriate to its community. These services
should take into account information seeking behaviours, information needs, and service
expectations of members of the community. The requirements for design, development and
dissemination of library services are:
Resources: Libraries should develop comprehensive information resource collection and
formulate collection development policy consistent with the goals of its institution or
community.

Access: Libraries should support state of the-art computing and communication methods
for accessing information resources by its users.

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