Page 87 - DLIS406_ACADEMIC_LIBRARY_SYSTEM

Academic Library System

Notes 4. Quality by process control is the best quality management strategy for a resource development
system.
5. The information service system is a service delivery system that has not direct contact
with customers.

8.3 Summary

• A leader must be able to communicate effectively. When CEOs and other senior executives
in all industries and countries are asked to list the most important skills a manager must
possess, the answer consistently includes good communication skills.
• The increasing expectations of users have challenged libraries to improve their quality
of services.
• Quality management approaches can be categorized broadly into three stages according
to the evolution of management control.
• The inspection-based system was perhaps the first scientifically designed quality control
system to evaluate quality.
• The Deming approach shifted the focus of quality management a step back from inspection
to process control.
• The information service system is a service delivery system that has direct contact with
customers.
• The performance of a customer-oriented library should be evaluated on the basis of
quality and quantity.
• Creativity is the nature of creating something new, a new idea, concept or method.
Innovation is using creativity to enhance performance of a process, person, team or
organization.

8.4 Keywords

Pursue : Follow.
Exploit : Take advantage of.
Scrutinize : Examine.
Mystery : A handicraft or trade.

Premature : Occurring or done before the proper time.

8.5 Review Questions

1. Write the four basic stages of Deming’s approach.

2. Define the information service system.
3. Write the activities and qualities of libraries managers.
4. Write a short note on quality by inspection.
5. What is creativity?

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