Page 114 - DCOM102_DMGT101_PRINCIPLES_AND_PRACTICES_OF_MANAGEMENT

Principles and Practices of Management

Notes 7. Compare and contrast the Japanese, American and Indian style of management.
8. ‘The various self-concepts develop in accordance with a predictable pattern’- Discuss.
9. Explain the concept of self and its various forms.
10. Analyse the relevance of self development and management in modern business world.

11. Suppose the objective of a departmental store is to improve the customer satisfaction
score. How can it use MBO and goal setting procedure to attain their objective?
12. A company has set goals for the coming month. They are as follows-

(a) Show improved performance
(b) Give highest level of satisfaction to the customers
(c) Make sales worth 10 Crores (Given that average sales last year were 1 Crore/
month)
Do you think that their goals are SMART? Why, or why not?
13. A company that is seeking to get people to work more collaboratively than individually
gives its people objectives that they cannot achieve alone. There is no explicit requirement
to work together, but the people soon find that they only way to succeed is to collaborate.
Why does this happen?
14. MBO may help employees understand how their performance will be evaluated and
measured. By allowing them to contribute to goal setting, it may increase the motivation
and productivity of a small business's employees. How does MBO achieve these?

Answers: Self Assessment

1. Inconsistent 2. Subordinates
3. Concrete thinking 4. Management by exception

5. Japanese 6. Structure
7. Perceptual, Conceptual, Attitudinal 8. Basic
9. Ideal 10. Social

6.13 Further Readings

Books H A Simmons, The Science of Management Decisions, Harper and Row, New Delhi
MA Hitt et al, Management, Pearson’s, New Delhi
PF Drucker, The Practices of Management, Allied Publishers, New Delhi

Online links http://www.referenceforbusiness.com/management/Int-Loc/Japanese-
Management.html
http://findarticles.com/p/articles/mi_hb3265/is_n1_v33/ai_n28626001/
www.managementhelp.org/plan_dec/mbo/mbo.htm
www.appraisals.naukrihub.com/mbo.html

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