Page 286 - DCOM102_DMGT101_PRINCIPLES_AND_PRACTICES_OF_MANAGEMENT

Principles and Practices of Management Anand Thakur, Lovely Professional University

Notes Unit 16: Controlling

CONTENTS
Objectives
Introduction

16.1 Concept of Control
16.2 Relationship between Planning and Control
16.3 Steps in Control Process

16.3.1 Establishing Standards
16.3.2 Measuring and Comparing Actual Results against Standards
16.3.3 Taking Corrective Action
16.4 Types of Control
16.5 Control Techniques

16.5.1 Critical Path Method (CPM)
16.5.2 Gantt Chart
16.6 Programme Evaluation and Review Technique

16.7 Summary
16.8 Keywords
16.9 Self Assessment
16.10 Review Questions
16.11 Further Readings

Objectives

After studying this unit, you will be able to:
Assess planning-control relationship
Discuss the process of control

Explain different types of control
Discuss control techniques

Introduction

Controlling is an important function of management. It is the process that measures current
performance and guides it towards some predetermined objectives. Under primitive management,
control was undertaken only when something went wrong and the objectives of control was to
reprimand the person responsible for these events and take action against him. The modern
concept of control envisages a system that not only provides a historical record of what has
happened to the business as a whole but also pinpoints the reasons why it has happened and
provides data that enable the manager to take corrective steps, if he finds he is on the wrong

278 LOVELY PROFESSIONAL UNIVERSITY