Page 216 - DENG102_COMMUNICATION_SKILLS_II

Unit 14: Writing and Planning Effective Business Letters

notes
Examples:
1. routine request letter
Pearls rePair service
155, Kashmere Gate
New Delhi
April 30, 2003

Mr. Abhishek Harit
Order Department
MML Electronics Suppliers, Inc.
135 C, Kolkata
Dear Mr. Harit,

Re: OUR ORDER NUMBER 149, YOUR SHIPMENT NO 126031
In our order of April 08, 2007, included a request for an electron tube X518E. The shipment
we received today does not include the tube we ordered but does include proton. Upon
checking your catalogue, I discovered that you intend this tube to be a replacement for tube
X518E, which you have discontinued from your product line.

The supervisor of our repair shop, however, says that he cannot use the replacement tube
sent by you. Because of this, we are returning this one item from the shipment. Please
credit our account for ` 3000 for the tube we did not order and have returned.

Sincerely, yours,
Raj Goel
Office Manager
2. sample reply letter
BaJaJ office ProDucts
B-38, Lajpat Nagar
New Delhi
July 22, 2008

Mr. Anil Sharma
Office Manager
Maria Interiors, Inc.
12, Andheri West
Mumbai- 400012

Dear Mr. Sharma,
The following items were shipped to you today by Worldwide Express, rush service:
18pkgs. D33E Colour-code files with heavy manila folders-letter size.
24 D33E-3325 Large capacity 3-ring binders-letter size..

Enclosed is the invoice for ` 5000, including sales tax. Your order for four boxes square-bottom
box files – 2 in capacity (D33E – 276) should reach you within 10 days, also by Worldwide
Express. Because of the great popularity of these durable, high-capacity hole punchers, they
are currently out of stock. A shipment from the supplier is due shortly, and when it arrives,
we will fulfill your order immediately. Thank you for your order, and please let me know if

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