Page 217 - DENG102_COMMUNICATION_SKILLS_II

Communication Skills-II

notes I can be of service in the future. For your convenience, I am enclosing a preview copy of the
new catalogue, No. 51 that will be mailed to our customers in early December.

Sincerely,
Rajneesh Gupta
Manager Sales
RB:rb
Encl: Catalogue No.51
: Invoice
3. adjustment/ Goodwill letter
neW inDia tile comPany
444, New Main Street
Charki Dadri - 120072
April 13, 2002
Ms Sonia Suri
General Manager
Escorts Medical Hospital
Neelam-Bata Road
Faridabad, Haryana

Dear Ms Suri,

You are certainly correct that we guarantee our tile for 20 years after installation.
We always stand behind our products when they are used according to the recommendations
of the manufacturers and design consultant.
When I received your letter, I immediately studied sales contract and checked the reports
of the design consultant. Our records show that the consultant did explain on March 6, 2000
that Paloma Tile - model 672 - was not recommended for heavy traffic. Although another
tile was suggested, you preferred to order the Paloma Tile, and you signed a waiver of
guarantee. For your information, I’m enclosing a copy of that page of the contract. Because
our recommendation was to use another tile, our usual 20-year guarantee is not in force in
this situation.
For your needs, we do recommend the Watermark Tile, which is specially sealed to withstand
heavy traffic. The Watermark Tile is available in a design that would complement the Paloma
Tile already in place. Our design consultant, Mr. Ramesh, would be happy to visit Escorts
Medical Hospital and recommend a floor pattern that could incorporate a new Watermark
Tile, without sacrificing the Paloma Tile that does not show wear. Enclosed is a brochure
showing the Watermark designs? Mr. Ramesh will call you for an appointment this week,
and because you are our customer, we will be happy to schedule prompt service for you.

Sincerely,
Mokshit Sharma
Production Installation Manager
MS/dc

Encls: Watermark brochure
Contract page
Cc: Mr. Ramesh

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