Page 75 - DENG102_COMMUNICATION_SKILLS_II

Communication Skills-II

notes l Often, you are in the feedback role because other employees have complained to you
about the habit, behavior, or dress. Do not give in to the temptation to amplify the
feedback, or excuse your responsibility for the feedback, by stating that a number
of coworkers have complained. This heightens the embarrassment and harms the
recovery of the person receiving feedback.
l The best feedback is straightforward and simple. Don’t beat around the bush. I am
talking with you because this is an issue that you need to address for success in this
organization.
l Tell the person the impact that changing his or her behavior will have from a positive
perspective. Tell the employee how choosing to do nothing will affect their career
and job.

l Reach agreement about what the individual will do to change their behavior. Set a
due date - tomorrow, in some cases. Set a time frame to review progress in others.
l Follow-up. The fact that the problem exists means that backsliding is possible; further
clarification may also be necessary. Then, more feedback and possibly, disciplinary
action are possible next steps.
You can become effective at holding difficult conversations. Practice and these steps
will help build your comfort level to hold difficult conversations. After all, a difficult
conversation can make the difference between success and failure for a valued employee.
Care enough to hold the difficult conversation.
Source: http://humanresources.about.com/od/interpersonalcommunicatio1/qt/feedback_com6.htm

Task (This is a dialogue between a Superintendent of Police and an Inspector.)
inspector: Good morning, Sir.
superintendent: Good morning, Inspector. I’m sorry to spoil your Sunday, but something
urgent has turned up…. ….
Complete this dialogue. (not more than 10 lines)

Example: Given below is a dialogue between a student who is selected to represent
Tamil Nadu at the National Level Hockey Tournament at Bhubaneshwar and her school Physical
education teacher.
vaishnavi: Excuse me, Ma’am. May I come in? Good Morning Ma’am.
Physical education teacher (Pet): Yes? Good morning Vaishnavi. How are you? How is your
practice?
vaishnavi: There is a slight let up, Ma’am.
Pet: What’s the matter, my girl? Why do you look so dull?
vaishnavi: Ma’am I’m afraid my mother is not very happy about my missing classes for one
week. She feels my studies will suffer. I’m confused, Ma’am. What would you advise me to do?
Pet: Well… What do you propose to do?
vaishnavi: Ma’am you know how eager I’m to play in such an important tournament.

70 lovely Professional university