Page 89 - DENG102_COMMUNICATION_SKILLS_II

Communication Skills-II

notes ms anderson: Yes, this is Ms Janice Roberts calling. May I speak to Mr. Franks, please?
Henry smith: I’m afraid Mr. Franks is out of the office at the moment. Would you like me to take
a message?
ms anderson: Uhm... actually, this call is rather urgent. We spoke yesterday about a delivery
problem that Mr. Franks mentioned. Did he leave any information with you?
Henry smith: As a matter of fact, he did. He said that a representative from your company might
be calling. He also asked me to ask you a few questions.
ms anderson: Great, I’d love to see this problem resolved as quickly as possible.
Henry smith: Well, we still haven’t received the shipment of earrings that was supposed to
arrive last Tuesday.
ms anderson: Yes, I’m terribly sorry about that. In the meantime, I’ve spoken with our delivery
department and they assured me that the earrings will be delivered by tomorrow morning.

Henry smith: Excellent, I’m sure Mr. Franks will be pleased to hear that.
ms anderson: Yes, the shipment was delayed from France. We weren’t able to send along your
shipment until this morning.
Henry smith: I see. Mr. Franks also wanted to schedule a meeting with you later this week.
ms anderson: Certainly, what is he doing on Thursday afternoon?

Henry smith: I’m afraid he’s meeting with some clients out of town. How about Thursday
morning?
ms anderson: Unfortunately, I’m seeing someone else on Thursday morning. Is he doing
anything on Friday morning?
Henry smith: No, it looks like he’s free then.
ms anderson: Great, should I come by at 9?
Henry smith: Well, he usually holds a staff meeting at nine. It only lasts a half an hour or so.
How about 10?

ms anderson: Yes, 10 would be great.
Henry smith: OK, I’ll schedule that. Ms Anderson at 10, Friday Morning... Is there anything else
I can help you with?
ms anderson: No, I think that’s everything. Thank you for your help... Goodbye.

Henry smith: Goodbye.
Source: www.esl.about.com

self assessment

Fill in words to finish the conversation:
9. Secretary: Good morning, ABC Company, how ………………… I help you?
Mr. Kapoor: Hello, this is Varun Kapoor. May I speak with Ms. Reeta, please.
10. Secretary: I’m sorry, she is ………………… of the office right now. May I take a message?

Mr. Kapoor: Yes please. This is Varun Kapoor.
11. Secretary: And how can she ………………… you, Mr. Kapoor?
Mr. Kapoor: At 438-3498.

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