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Management Support Systems

Notes 3. Data cleaning 4. Data transformation
5. Knowledge representation 6. Flat files
7. Relational 8. Transaction
9. Spatial 10. Time-series

11. Characteristic rules 12. Association analysis
13. Association analysis 14. Market segmentation
15. Customer churn

9.6 Further Readings

Books Daniel Power, 2002, Decision Support Systems: Concepts and Resources for Managers,
Greenwood Publishing Group
Efraim Turban, 1995, Decision Support and Expert Systems: Management Support
Systems, Prentice Hall
Harry Katzan, 1984, Management Support Systems, Van Nostrand Reinhold
Company

K. Sarukesi, 2004, Decision Support Systems, PHI Learning Pvt. Ltd.

Online links http://dbdmg.polito.it/wordpress/teaching/data-mining-concepts-and-
algorithms/

http://making.csie.ndhu.edu.tw/course/2006/Fall/Data_mining/06.pdf
http://www.cs.sfu.ca/~han/dmbook
http://www.laits.utexas.edu/~anorman/BUS.FOR/course.mat/Alex/

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