Page 239 - DCAP208_Management Support Systems

Management Support Systems

Notes Knowledge Measurement: This is to measure the impact and effects after implementing knowledge
management in an organization.
Knowledge Servers: These are systems, usually included in the intranet of the company, from
which one can browse (in the most possible intelligent and ergonomic manner) the elicited
knowledge.

13.8 Review Questions

1. Explain the concept of knowledge management.
2. Explain the various knowledge management activities.
3. Make distinction between knowledge acquisition and knowledge sharing.

4. Illustrate the conceptual framework for KM activities.
5. Describe the approaches for Knowledge Management.
6. Differentiate between Tacit knowledge elicitation and Knowledge Extraction.
7. The tacit/explicit approaches are not opposed but complementary. Comment.
8. Explain the different phases in a community development.

9. Explain the role of information technology and people in knowledge management.
10. Describe the success factors of knowledge management.

Answers: Self Assessment

1. Knowledge gap 2. Knowledge acquisition
3. Knowledge application 4. Knowledge development

5. Knowledge creation 6. Knowledge measurement
7. Knowledge Engineering 8. Texts
9. Knowledge servers 10. True
11. False 12. Dynamic

13. Script 14. Pilot project(s)
15. Water lily

13.9 Further Readings

Books Daniel Power, 2002, Decision Support Systems: Concepts and Resources for Managers,
Greenwood Publishing Group

Efraim Turban, 1995, Decision Support and Expert Systems: Management Support
Systems, Prentice Hall
Harry Katzan, 1984, Management Support Systems, Van Nostrand Reinhold
Company
K. Sarukesi, 2004, Decision Support Systems, PHI Learning Pvt. Ltd.

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