Page 38 - DCAP208_Management Support Systems

Unit 3: Decision Support Systems

Notes
Did u know? A decision support system may present information graphically and may
include an expert system or artificial intelligence (AI).
A decision support system may be aimed at business executives or some other group of knowledge
workers.
Self Assessment

Fill in the blanks:
1. A ......................... is a computer program application that analyzes business data and presents
it so that users can make business decisions more easily.
2. Over the last few years, decision support systems have become better known
as .........................

3. In terms of dealing with many managerial and executive decisions, decision support
systems can be a great ......................... for supervisors, department heads, and site managers.

3.2 Configuration and Characteristics of DSS

In this section, we will discuss the Configuration and Characteristics of DSS.

3.2.1 Configuration of DSS

The major characteristics of a decision support system utilised in network configuration would
be the flexibility to include in the model every significant element of a specific supply chain and
every possible option concerning supply chain configuration, regarding facility location, opening
or closing of facilities, etc.

!

Caution It must have the means of integrating managerial decisions concerning service
level.
Decision support system Configuration:

Supports individuals and teams
Used repeatedly and constantly
Two major components: data and models
Web-based

Uses subjective, personal, and objective data
Has a simulation model
Used in public and private sectors

Has what-if capabilities
Uses quantitative and qualitative models

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