Page 102 - DCAP306_DCAP511_E-COMMERCE_AND_E-BUSINESS

Unit 7: Basics of Business Process Reengineering

7.6 Review Questions

1. Analyze various business processes and determine where business process reengineering can be
implemented.
2. “Today organizations must seek not fractional but multiplicative levels of improvement – 10x
rather than 10%.” Justify.

3. “Reengineering involves changes in organizational structure, processes, and culture.” Elaborate.
4. “Do strategic planning processes influence alignment directly?” Discuss in brief.
5. Is it necessary to match the core benefits of service or product with the core needs of client in order
to survive in a highly competitive market? Discuss in brief.
6. “A reengineering expert is accountable for BPR tools and techniques within the organization, for
synergizing the impact of various reengineering processes or teams.” Elaborate.
7. “BPR seeks to redesign radically the business processes and to alter the organizational structures
in accordance with the new processes.” Discuss.
Answers: Self Assessment
1. (a) T
(b) F
(c) T
(d) F

2. (a) Support system
(b) Reengineering
(c) Business Process Reengineering (BPR)
(d) BPR project manager
3. (a) True
(b) Define the opportunities for reengineering

(c) Radical redesign of existing processes
(d) Hammer and Champy

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