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E-Commerce and E-Business



                          3.7   Review Questions

                          1.   “The Internet based e-commerce has introduced revolutionary innovations in businesses,
                              management, and international trade.” Discuss.
                          2.    “CRM tools integrate traditional methods of  interacting with automated online  capabilities.”
                              Explain.

                          3.   “Enterprises are broadening their supply chain functionality to include Internet enabled
                              transactions.” Discuss.
                          4.   “E-CRM has the ability to deliver transparency to its customers.” Analyze.
                          5.   Today, "Know thy customer" is the main rule of CRM. Comment.
                          Answers: Self Assessment

                          1.    (a) T                                 (b) T                       (c) T
                          2.    (a) Electronic technology
                          3.   (a) Application service providers
                          3.8   Further Readings


                                      Chan, H.,  Lee, R., Dillon, T., and Chang, E. E-Commerce: Fundamentals And
                                      Applications, Student ed. New Delhi: Willey India (P.) Ltd.

                                      Bajaj, K. K., and Nag, D. E-Commerce: The Cutting Edge of Business, 2 nd  ed. New Delhi:
                                      Tata McGraw-Hill.




                                      http://www.apdip.net/publications/iespprimers/eprimer-ecom.pdf

                                      http://www.eclac.org/publicaciones/xml/8/12758/lcl1918i.pdf
                                      http://www.thetawer.com/wiki/images/archive/c/ca/20090130182257!B._Business_M
                                      odels_for_Internet_Based_E-Commerce.pdf


































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